Cards, online banking etc. are new manner of transactions on these days but the importance of signature on cheque and other document is still on. Sometimes a single signature carries millions of dollars. In Nepalese banking scenarios, withdrawal money by forged signature is normal phenomenon today. And also the returning genuine cheques give bad impact to the customers in competition market and sometimes push them to go through other banks.
19 May 2018
Traditionally banking activities related with cards & E-banking products are considered to be head office functions as a result training on such products is limited to staffs of IT Department of Card & E-Banking. On the other hand staffs at branches who are directly responsible for show casing the product at the customers, selling them and support customers when they face problems are deprived of such training.