Soft Skill

The banking & financial institutions in Nepal has seen exponential growth. The competitive market has stretched the limits of customer numbers. To tackle these issues, excellent customer service and innovative marketing of one’s banking products becomes essential. With this in mind NBI brings to you “Customer Relationship Management”. This program aims to deliver the best course content with consultation with the industry experts.

The banking & financial institutions in Nepal has seen exponential growth. The competitive market has stretched the limits of customer numbers. To tackle these issues, excellent customer service and innovative marketing of one’s banking products becomes essential. With this in mind NBI brings to you “Customer Relationship Management”. This program aims to deliver the best course content with consultation with the industry experts.

Supervisor's role is significant in grooming the staff working under him/her, providing the able leadership, communicating effectively between the senior management and staff working under him/her, providing feedback to the senior management, inculcating the corporate and risk management culture, and leading the profit center exceeding the budget targets and managing the department beating the expectations of management are few key roles of supervisors.

The banking & financial institutions in Nepal has seen exponential growth. The competitive market has stretched the limits of customer numbers. To tackle these issues, excellent customer service and innovative marketing of one’s banking products becomes essential.With this in mind NBI brings to you “Customer Relationship Management”. This program aims to deliver the best course content with consultation with the industry experts.

We learn from the experiences and expertise of great Coaches that the best coaching took place when the coach knew nothing about the game, for example in the case of tennis instructor coaching a cricket player—because this forced the coach to let the player find his/her own answers.