Soft Skill

Relationships: Making Them Work @ Dhangadhi

Almost every day, managers and supervisors encounter employees in the workforce who exhibit one or more of the following behaviors and expressions:

·         Low self-esteem

·         Lack of accountability for actions/ misbehaving with customers and peers

·         Uncertainty about how to communicate with peers and customers

·         Little understanding of the link between customer satisfaction and job security

·         A feeling of powerlessness to change or enhance work-related skills

Effective Sales Techniques

National Banking Institute is pleased to announce our International Sales Training program by Mr. Prakash Rohera, former Citi Banker and Bank of America expert and renowned international trainer whose clients include many large MNCs and Banks all over the world. The program includes Inculcate and Explore Techniques required to Enhance Sales Efficacy for maximum gains with emphasis on the New Model of Selling for Prospect. 

Customer Relationship Management

The program aims to provide knowledge about importance of customer and to motivate staff for better performance in delivering excellent service. This program will help participants to make familiar about the expectations of the customer. The program aims to equip participants with sound knowledge on providing excellent service. This program will help participants get an overall concept of a customer’s behavior, handling them and also marketing aspects that will allow not only for them to grow but also the organization in the long run. 

Leadership Unbound................ the journey within

National Banking Institute pleased to announce a program "Leadership Unbound ……… the journey within" by renowned international leadership and motivation speaker Mr. Prakash Rohera of TheRedwood Edge. The session will revolve around the 3E Model i.e. Energize SELF, Enable BUSINESS and Empower PEOPLE. Objective of the session is Appreciate that a stronger self makes stronger leader, Build on the momentum for the Journey ahead by Enabling Business and Internalize the importance of People as ley resource and Success Drivers. 

Speak to Lead

NBI is pleased to announce a two days program styled as "Speak to Lead". This soft skills program is focused on communication skills. Why is communication important? How to remove communication barriers? What is Public Speaking? and How to master the art of Public Speaking? are major components of the program. The program will be delivered by Ms. Amuda Mishra - a leadership trainer for more than four years' experience in training individuals in both national and international arena. 

Customer Relationship Management @ Hetauda

The program aims to provide knowledge about importance of customer and to motivate staff for better performance in delivering excellent service. This program will help participants to make familiar about the expectations of the customer. The program aims to equip participants with sound knowledge on providing excellent service. This program will help participants get an overall concept of a customer’s behavior, handling them and also marketing aspects that will allow not only for them to grow but also the organization in the long run. 

Customer Relationship Management @ Birgunj

The program aims to provide knowledge about importance of customer and to motivate staff for better performance in delivering excellent service. This program will help participants to make familiar about the expectations of the customer. The program aims to equip participants with sound knowledge on providing excellent service. This program will help participants get an overall concept of a customer’s behavior, handling them and also marketing aspects that will allow not only for them to grow but also the organization in the long run. 

Sales and Persuasion

The program on Sales & Persuasion is targeted to the individuals involved in sales to persuade consumers to choose their product over competing brands and promotional tactics. The main objectives of this program incorporate to create relevant rapport, deliver rapport and position the salesperson as an expert in their field. The program highlights the enhancement of one’s ability to persuade and influence to achieve results.

The 21 Irrefutable Laws of LEADERSHIP.

Leadership is required for every individual who have to lead people that is why anyone can participate. While creating the batch it will be better if we take care of Hierarchy. Power Distance decreases participative interaction and loose interest. Program takeaways includes dramatically increase your awareness and understanding on how to evolve into a more effective leader. Develop practical and measureable skills that you can implement the next day to raise your level of influence and productivity to new level. 

From Crucial Conversation to Connection

Crucial Conversations aim at creating alignment and agreement by fostering open dialogue around high-stakes and critical topics at all levels of the organization. Efficient handling of conversations of this nature, enables one to surface the best ideas, make the highest-quality decisions, and then act on them with commitment. The need for these conversations arise out of inevitable situations at organizations. Hence it becomes vital for one to be cognizant to predict the consequences of the conversation and handle them sensitively and intelligently.

Pages

Subscribe to RSS - Soft Skill