Soft Skill

Customer Delight

The banking & financial institutions in Nepal has seen exponential growth. The competitive market has stretched the limits of customer numbers. To tackle these issues, excellent customer service and innovative marketing of one’s banking products becomes essential.With this in mind NBI brings to you “Customer Delight”. This program aims to deliver the best course content with consultation with the industry experts.

Relationships: Making Them Work @ Dhangadhi

Almost every day, managers and supervisors encounter employees in the workforce who exhibit one or more of the following behaviors and expressions:

·         Low self-esteem

·         Lack of accountability for actions/ misbehaving with customers and peers

·         Uncertainty about how to communicate with peers and customers

·         Little understanding of the link between customer satisfaction and job security

·         A feeling of powerlessness to change or enhance work-related skills

Effective Sales Techniques

National Banking Institute is pleased to announce our International Sales Training program by Mr. Prakash Rohera, former Citi Banker and Bank of America expert and renowned international trainer whose clients include many large MNCs and Banks all over the world. The program includes Inculcate and Explore Techniques required to Enhance Sales Efficacy for maximum gains with emphasis on the New Model of Selling for Prospect. 

Customer Relationship Management

The program aims to provide knowledge about importance of customer and to motivate staff for better performance in delivering excellent service. This program will help participants to make familiar about the expectations of the customer. The program aims to equip participants with sound knowledge on providing excellent service. This program will help participants get an overall concept of a customer’s behavior, handling them and also marketing aspects that will allow not only for them to grow but also the organization in the long run. 

Leadership Unbound................ the journey within

National Banking Institute pleased to announce a program "Leadership Unbound ……… the journey within" by renowned international leadership and motivation speaker Mr. Prakash Rohera of TheRedwood Edge. The session will revolve around the 3E Model i.e. Energize SELF, Enable BUSINESS and Empower PEOPLE. Objective of the session is Appreciate that a stronger self makes stronger leader, Build on the momentum for the Journey ahead by Enabling Business and Internalize the importance of People as ley resource and Success Drivers. 

Speak to Lead

NBI is pleased to announce a two days program styled as "Speak to Lead". This soft skills program is focused on communication skills. Why is communication important? How to remove communication barriers? What is Public Speaking? and How to master the art of Public Speaking? are major components of the program. The program will be delivered by Ms. Amuda Mishra - a leadership trainer for more than four years' experience in training individuals in both national and international arena. 

Customer Relationship Management @ Hetauda

The program aims to provide knowledge about importance of customer and to motivate staff for better performance in delivering excellent service. This program will help participants to make familiar about the expectations of the customer. The program aims to equip participants with sound knowledge on providing excellent service. This program will help participants get an overall concept of a customer’s behavior, handling them and also marketing aspects that will allow not only for them to grow but also the organization in the long run. 

Customer Relationship Management @ Birgunj

The program aims to provide knowledge about importance of customer and to motivate staff for better performance in delivering excellent service. This program will help participants to make familiar about the expectations of the customer. The program aims to equip participants with sound knowledge on providing excellent service. This program will help participants get an overall concept of a customer’s behavior, handling them and also marketing aspects that will allow not only for them to grow but also the organization in the long run. 

Sales and Persuasion

The program on Sales & Persuasion is targeted to the individuals involved in sales to persuade consumers to choose their product over competing brands and promotional tactics. The main objectives of this program incorporate to create relevant rapport, deliver rapport and position the salesperson as an expert in their field. The program highlights the enhancement of one’s ability to persuade and influence to achieve results.

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