Traditionally banking activities related with card and ebanking products are considered to be head office functions as a result training on such products is limited to staff of IT Department of Card & eBanking Department. On the other hand, staff at branches who are directly responsible for show casing the product to the customers, selling them and support customers when they face problem are deprived of such training. This training provides ample opportunity to the staff at branches, specifically staff handling Customer Service Desk and Operations In charge of the branch, to acquire in-depth knowledge of card and ebanking products.
