Banking industry in Nepal has rapidly grown in last decade. With the growth, the industry has faced acute shortage of knowledge and skill of Sales, Service and Compliance in its existing pool of human capital. Lack of proper curricula, untrained trainers and absence of trainings in the industry led to huge knowledge gap within its human capital.
It is a common practice of most of the banks that they recruit fresh staff and immediately post in the job without proper training, orientation and counseling. Such staff are required to equip with knowledge of all banking functions, departments, products and services and dealing with internal and external customers. Lack of these, banks are exposing various risks which have been evidenced by various recent incidents and crimes in financial sectors.
In order to address this, NBI conducted industry wide survey on regional basis and rounds of meetings with top executives, HR Heads and Regulators. Finally a professional course of NBI was born - “NBI Comprehensive Banking Course”.
NBI Comprehensive Banking Course covers all the basic knowledge and skill needed to the core of human capital of the banking industry. The course has been developed in considering to the international best practices, local practices and statutory regulations in banking areas. This course does not cover only the core banking area but also the soft skill such as selling skill, marketing skill, customer service which also play vital roles in effective and professional dealing with clients.
Contents of this course have been developed by NBI in consultation with seasoned industry experts and professional bankers from various banks. Since this is a basic level course, target audiences are new recruitments and staff having banking experience up to 1 year. This course will help the participant to enhance their skill on Sales, Service and Compliance with basic knowledge on banking products and services.
