Customer Delight

Training Category: Soft Skill

National Banking Institute Ltd. (NBI) and Merchant Bankers Association of Nepal (MBAN) have signed a Memorandum of Understanding in which MBAN will outsource training & development programs from NBI to enhance the knowledge and skills of employees working in merchant banking. Based on the request/demand from MBAN, NBI is to organize such programs.

To start with NBI is organizing a program "Customer Delight" in Kathmandu under the joint banner of NBI and MBAN. This program will improve their skills at addressing customer issues at the first point of contact, improved manners to interact with customer, improve communication, listening, problem-solving techniques and organizational skills.