The banking & financial institutions in Nepal has seen exponential growth. The competitive market has stretched the limits of customer numbers. To tackle these issues, excellent customer service and innovative marketing of one’s banking products becomes essential.With this in mind NBI brings to you “Customer Relationship Management”. This program aims to deliver the best course content with consultation with the industry experts.
Customer Relationship Management @ Biratnagar
1. The training was really fruitful and helpful. Role play, case studies and teamwork were very interesting and we could relate to our work.
2. Overall it was extraordinary. CRM is all about helping us to solve problems relating to customer activities and its management. Such training is very essential as we are all have played the role of a customer at some point of time.
3. This training is very important for every level of staff in any organization. So, it should be done on the job period for effectiveness
4. It is very useful subject for our daily work and we face this every day so, I want to suggest you that this type of training will be continued for new staff of the bank.
5. Best presentations ever had in my life. I recommend this program to everyone. My great thanks to Ms. Koirala.