Even faking a smile at customers has become hard in today’s hectic banking sector. This program teaches the participants how to bring changes in one’s behaviors and thinking so that customers become their biggest fans. Happier ones’ customers are, the more secure ones’ career becomes, is the main message this program imparts.
Lending is fundamental area of banking business. In lending process, Bank and Financial Institutions (BFIs) to assess borrower and their credit credentials from different angles to ensure proper utilization of facilities not only for fulfilling lending objectives but also to safeguard BFIs from unwarranted legal risk.
Realizing and making efforts to identify and manage legal risk is crucial from the very beginning of credit assessment and proper legal documentation rather to think over the matter only after arising any distress situation.
Due to the globalization of the economy, commercial banks are expanding their nationwide presence. The retail business is another important source of banking revenue, offering high margin transactions, a low nonperforming loan ratio, risk diversification, and a low risk of default.
With changing landscape of banking and financial industry, it has become imperative for the industry to develop agile leaders, workforce and develop culture who can handle change and achieve organization goal. In today's fast and changing world, the role of human and human resources has been emphasized in opening bottlenecks and providing developed technology because workforce is a strategic factor, substructure and propulsion of each organization.