Objectives of the program:
· Equip participants with a comprehensive understanding of branch operations management.
· Provide necessary knowledge and skills for effective branch-level operational activities.
· Familiarize participants with functions, logistics, and responsibilities in branch operations.
· Educate on cash management, including deposits, withdrawals, and handling shortages.
· Highlight importance of secure cash vaults and transit operations.
· Address account service operations, including opening, maintenance, and handling of minor accounts.
· Clarify procedures for dormant/blocked accounts, deceased accounts, safe deposit lockers, and premature fixed deposits.
· Provide insights into interbank payment operations, such as payment collection, clearing house functions, and RTGS/remittance processes.
· Assess understanding through quizzes and case studies.
· Promote compliance with regulations and best practices.
· Enhance efficiency, effectiveness, and customer service in branch operations.
