Almost every day, managers and supervisors encounter employees in the workforce who exhibit one or more of the following behaviors and expressions:
· Low self-esteem
· Lack of accountability for actions/ misbehaving with customers and peers
· Uncertainty about how to communicate with peers and customers
· Little understanding of the link between customer satisfaction and job security
· A feeling of powerlessness to change or enhance work-related skills
· Inability to strike a suitable balance between professional and personal life
Most employees suffer from1 these setbacks at one time or another, but there is no reason for any of these conditions to be permanent. We and our employees have a choice what our actions-manners and etiquettes, behaviors will be at any given situation and time frame. If we fail to believe that we have a choice in this matter of consciously choosing our actions, we will have sinned against ourselves and our company.
