INTRODUCTION
The course covers the core functions of retail banking, from the traditional to the innovative. From savings accounts to mobile banking apps, from mortgage lending to the impact of digitization, this course takes you on a journey through the evolving landscape of retail banking. It offers a balanced perspective on the challenges and opportunities that financial institutions face, as well as the strategies they employ to provide better services, enhance customer experiences, and remain competitive in an increasingly digital world.
OBJECTIVE
This certification course on retail banking is expected to empower banking professionals with insights, knowledge, and strategies required for better delivery of retail banking products and services. In an era marked by rapid technological advancements, changing customer expectations, and a globalized economy, the relevance of this course cannot be overstated.
- Provide comprehensive knowledge to help candidates excel in banking and financial services
- Cover essential technology tools, customer relations skills, and legal fundamentals for banking roles.
- Prepare participants to manage daily banking operations efficiently with a focus on precision and productivity
- Offer candidates a distinct advantage to stand out and succeed in their banking careers.
- Serve as a stepping stone for professional growth and long-term career progression in the financial sector.
- Combine IIBF’s technical expertise with NBI’s practical insights to deliver a unique and valuable certification program
- Offer a blend of technical expertise from the Indian Institute of Banking and Finance (IIBF)
Course Content
Introduction, Role within the Bank Operations, Applicability of Retail Banking Concepts and Distinction between Retail and Corporate/Wholesale Banking.
Customer Requirements, Product Development Process, Credit Scoring, Important Retail Asset Products, Credit and Debit Cards, Remittance Products.
Marketing in Retail Banking, Delivery Channels in Retail Banking, Delivery Models, Customer Relationship Management in Retail Banking, Technology in Retail Banking.
Recovery of Retail Loans, Securitization, Other Financial services provided by banks.
Lender’s Appraisal Procedure, Housing Finance and Tax Planning, Mortgage Advice, Valuation of Real Property, Service Standards for Retail Banking.
The program is designed primarily as a self-paced learning initiative. However, subject to participant demand and the fulfillment of a minimum enrollment threshold, mentoring and virtual classroom sessions can be arranged with Subject Matter Experts (SMEs) for an additional fee.
To ensure operational efficiency and uphold financial transparency, the course fee must be paid in full at the time of enrollment. Installment payment options are not currently available.
No, the certification courses are open to all employees of banks and financial institutions across Nepal. There are no geographical limitations; professionals from both within and outside the Kathmandu Valley are encouraged to participate.
Enrollment is open throughout the year. Interested candidates may register for their preferred certification courses at any time.
Validity period of the course is one year from the date of enrollment. Candidate can skip the first nearest exam.
The initial course fee includes two examination attempts. If a candidate is unsuccessful in both attempts, two additional attempts will be available within the course validity period, subject to payment of an additional fee.
Exams are conducted on quarterly basis (February, May, August & November)