Overview
This program equips banking professionals with essential skills in consumer protection and legal compliance. Participants will learn to identify consumer vulnerabilities, understand legal duties under Nepal Rastra Bank directives, and implement effective grievance resolution mechanisms. Key topics include ethical banking practices, data privacy obligations, and fostering a compliance-driven culture. Through interactive sessions, attendees will gain strategies to mitigate risks, handle complaints professionally, and promote transparency. The goal is to enhance customer trust, reduce institutional liability, and ensure fair, responsible financial services in line with regulatory requirements.
What do we aim to achieve?
- Recognizing Consumer Vulnerabilities: Learn to identify areas where banking practices could unintentionally harm consumers, and how to proactively address these risks.
- Legal Duties of Banking Professionals: Understand the legal obligations imposed by consumer protection laws, directives from Nepal Rastra Bank, and relevant financial statutes.
- Effective Complaint Resolution: Gain strategies to handle consumer grievances legally and professionally through structured internal policies and escalation protocols.
- Promoting Ethical Banking Through Legal Awareness: Build a work ethic aligned with fairness, transparency, and responsible financial conduct.
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