Customer Service is drawing more attentions worldwide than ever before. Being customer centric and providing service excellence is becoming a significant advantage and performance differentiator for both private and public organizations alike, as it helps business to win clients in an extremely competitive environment and also facilitates cost saving.
Bankers have to deal with numbers whether while accepting cash or making payment of cheques or analysing the credit proposals or carrying out any other activities. In many areas the software installed by the BFIs helps the staffs to get their job quickly and accurately.
However, the BFIs cannot install software for every arithmetic calculation or any other activities, which have to be carried out by the staffs as it would not be doable practically and feasible economically.
The objective of the session/topic will be increasing revenue and profitability of the institution through cross selling and bundling by increasing product per customer. Selling to existing customer is lot more cheaper than searching for new customers for the bank due to which profitability per customer increases
The present age of business is extremely competitive and the only tool for survival is adaptability which comes through constant change. Vested deeply in leadership styles, culture and communication, successful change is vital and yet hard to describe. The role of human resource as an active partner, focusing on the company's vision and ensuring open communication channels is fundamental for change in the organization. Change in any organization may be a result of a combination of elements; social, cultural, economic and/or environmental.
Leadership attributes are often compared with eagles because they soar above the crowd. They know the path and the purpose to follow it. No disablers or distractions move them away from their goal.
Leadership is about having high goals, high people engagement, high business focus, and high spirit to succeed. Leadership is to THINK BIG, DREAM BIG and DARE BIG.
Leadership is a zone of Self Excellence leading to Team Excellence and further resulting in Organizational Excellence. For a Winning Leadership story it is critical to eliminate what holds one back.
The program aims to equip participants who want to learn what it takes to lead effectively as a Supervisor. Upon the completion of the course the participants will gain knowledge and skills that are very essential to be efficient in their field of work.
Participants will be able to:
This programme has been designed to provide specialized knowledge in security management. As organizations continue to deploy mission critical network centric information systems, managing the security of such systems will become more critical. The challenge is as much about securing networks, communications, data and applications as it is about awareness of best practices on what is to be done and how it is to be integrated to the organizations operating environment and enterprise architecture.