Soft Skill

Customer Relationship Management

While customer relationship always remains the main factor influencing any business because the way an employee interacts with an existing or a potential customer can either make or break a deal in any business. The objective of the session/workshop is to improve the engagement level of employees towards attaining their individual as well as organization’s common goals. It is expected to improve communication, listening and responding skills thereby leading in customer satisfaction, Customer retention and increasing customer loyalty.

Build a Professional Brand ‘You’ & Impactful Communication

The workshop has been designed around the concept of individual branding, so that the participants can develop a unique identity, helping them stand out in personal, professional as well as social front. 
 
Further, the program will dive deep into impactful communication, including, but not limited to, critical factors of communication and key tips that will guide the participants in developing effective communication strategy.
 

Unlocking the Power of Modern Excel

This Advanced Excel session is designed for bank professionals who rely on Excel Program for their daily tasks. In this action-packed Excel session, participants will learn the must have Excel skills that would eventually make it easier to gather, enter, organize, analyze and report data. Participants will learn the different Excel features (including the new commands and functions in Excel 365) in a short time span and be confident to apply them at their work. The sessions are conducted with lectures and hands-on practical examples faced at the real workplace.

Leadership, Strategy and Digitization for Senior Management

National Banking Institute (NBI) in association with Emirates Institute for Banking and Financial Studies (EIBFS)  is pleased to announce a 3 days program on Leadership, Strategy, and Digitization for Senior Management designed to provide the Senior Executives from Banking and Financial Institutions with an understanding of the most effective Leadership practices and Strategy formulation, in organizations that are particularly focused on digital transformation.
 

Executive Development Program on Contemporary Banking

National Banking Institute (NBI), in association with Asian Institute of Technology (AIT), is pleased to bring a 5 days Executive Development Program on Contemporary Banking, designed for senior managers in the banking and finance sector. The program aims to equip the participants with advanced tools and techniques of modern banking practices along with a critical analysis of the banking business, in order to enable them in making appropriate and effective strategic / managerial decisions. 

Executive Development Program on Contemporary Banking

National Banking Institute (NBI), in association with Asian Institute of Technology (AIT), is pleased to bring a 5 days Executive Development Program on Contemporary Banking, designed for senior managers in the banking and finance sector. The program aims to equip the participants with advanced tools and techniques of modern banking practices along with a critical analysis of the banking business, in order to enable them in making appropriate and effective strategic / managerial decisions. 

Negotiating Playfully- To a Win-Win Result

Negotiation is an integral part of creating value for an organization. Your success depends on your skills as a negotiator—whether you are seeking project resources, deciding on a new hire’s salary, or inking a high-stakes deal for your bank, company, or the institute. In this context, NBI, in association with IDI, is pleased to announce a one-day program on 'Negotiating Playfully- To a Win-Win Result'
 

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