Soft Skill

Manager as A Coach

We learn from the experiences and expertise of great Coaches that the best coaching took place when the coach knew nothing about the game, for example in the case of tennis instructor coaching a cricket player—because this forced the coach to let the player find his/her own answers.

Unleashing the Power of Excel

Bankers have to deal with numbers whether while accepting cash or making payment of cheques or analysing the credit proposals or carrying out any other activities. In many areas the software installed by the BFIs helps the staffs to get their job quickly and accurately.

However, the BFIs cannot install software for every arithmetic calculation or any other activities, which have to be carried out by the staffs as it would not be doable practically and feasible economically.

Supervisory Skills for Performance Excellence

Supervisor's role is significant in grooming the staff working under him/her, providing the able leadership, communicating effectively between the senior management and staff working under him/her, providing feedback to the senior management, inculcating the corporate and risk management culture, and leading the profit center exceeding the budget targets and managing the department beating the expectations of management are few key roles of supervisors.

Customer Relationship Management @ Birgunj

The banking & financial institutions in Nepal has seen exponential growth. The competitive market has stretched the limits of customer numbers. To tackle these issues, excellent customer service and innovative marketing of one’s banking products becomes essential.With this in mind NBI brings to you “Customer Relationship Management”. This program aims to deliver the best course content with consultation with the industry experts.

Customer Relationship Management

The banking & financial institutions in Nepal has seen exponential growth. The competitive market has stretched the limits of customer numbers. To tackle these issues, excellent customer service and innovative marketing of one’s banking products becomes essential.With this in mind NBI brings to you “Customer Relationship Management”. This program aims to deliver the best course content with consultation with the industry experts.

Customer Relationship Management @ Dhangadhi

The banking & financial institutions in Nepal has seen exponential growth. The competitive market has stretched the limits of customer numbers. To tackle these issues, excellent customer service and innovative marketing of one’s banking products becomes essential.With this in mind NBI brings to you “Customer Relationship Management”. This program aims to deliver the best course content with consultation with the industry experts.

Customer Relationship Management @ Itahari

The banking & financial institutions in Nepal has seen exponential growth. The competitive market has stretched the limits of customer numbers. To tackle these issues, excellent customer service and innovative marketing of one’s banking products becomes essential.With this in mind NBI brings to you “Customer Relationship Management”. This program aims to deliver the best course content with consultation with the industry experts.

Customer Delight

National Banking Institute Ltd. (NBI) and Merchant Bankers Association of Nepal (MBAN) have signed a Memorandum of Understanding in which MBAN will outsource training & development programs from NBI to enhance the knowledge and skills of employees working in merchant banking. Based on the request/demand from MBAN, NBI is to organize such programs.

21 Irrefutable Laws of Leadership

When times change and technology marches forward, the principles of leadership are constant and stand the test of time. There are four ideas to keep in mind:

· The laws can be learned.

Some are easier to understand and apply than others, but every one of them can be mastered.

· The laws an stand alone.

Each law complements all the others, but you don’t need one in order to learn another.

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